Cancellation Policy

Scheduling riding lessons is more complex than most other activities. Each lesson requires matching the rider with a suitable and available horse—considering the horse’s size, training level, and temperament—as well as an appropriate instructor. Horses are also limited in how many lessons they do each day and need scheduled rest periods between lessons to ensure their well-being. All of these factors are reviewed and aligned for each lesson booking.

Because of this complexity, we strictly adhere to our scheduling policy. Every booking and cancellation requires significant time and management.

Definitions

Cancellation: Any change to the scheduled day or time of a lesson. Re-bookings are considered cancellations.

Free Cancellation: A cancellation that does not incur a charge for cancelled lesson.

Cancellation Notice: A verbal or written notification received, for one or more consecutive canceled lessons.

Cancellation Limit: The number of free cancellation notices allowed per month, based on membership tier.

Cancellation Cutoff: The latest time a cancellation notice must be received to qualify as a free cancellation.

Cancellation Notices: Timing

Lesson cancellations notices are accepted during the month of the cancelled lesson or up to 7 days before the start of that month.

Free Cancellation Notices Per Month

Bronze Membership: 1 cancellation notice per month, if received by 6pm the previous day.

Silver Membership: 2 cancellation notices per month, if received by 6pm the previous day.

Gold Membership: 4 cancellation notices per month, if received within 2 hours of the lesson.

Welcome Package: 1 cancellation notice, if received by 6pm the previous day.

Guest Lesson Student: 1 cancellation notice per month, if received by 6pm the previous day.

Legacy Student: 1 cancellation notice per month, if received by 6pm the previous day.

Cancellation Charges

Cancellations that do not qualify as a free cancellation or a cancellation illness exemption are charged the lesson price.

Cancellation Illness Exemption

To qualify for a cancellation notice exemption, illness-related cancellations must be received by 9 AM on the day of the lesson. A doctor’s note of assessment must be provided within 14 days of the notice to be eligible for the exemption.

Notes based solely on patient-reported symptoms, without an in-person or virtual assessment by the doctor, will not be accepted. The note must include the appointment date and confirm that the doctor assessed the patient for the illness during the appointment.

Illness-related cancellations follow the standard policy until a doctor’s note is received, at which point the record is amended to reflect a sickness exemption. 

Late Arrival

If a lesson cannot proceed due to late arrival, the standard cancellation policy applies.

Please arrive 30 minutes before your lesson. Unexpected delays, such as traffic can impact arrival time. Lessons cannot be delayed due to scheduling constraints for instructors and horses.