Cancellation Policy

Definitions

Cancellation: Any change to the scheduled day or time of a lesson. Re-bookings are considered cancellations.

Free Cancellation: A cancellation that does not incur a charge for cancelled lesson.

Cancellation Notice: A verbal or written notification received, for one or more consecutive canceled lessons.

Cancellation Limit: The number of free cancellation notices allowed per month, based on membership tier.

Cancellation Cutoff: The latest time a cancellation notice must be received to qualify as a free cancellation.

Cancellation Charges

Cancellations that do not qualify as a free cancellation or a cancellation illness exemption are charged the lesson price.

Free Cancellations Per Month

Legacy Students: 1 cancellation notice per month, if received by 6pm the previous day.

Guest Lessons: 1 cancellation notice per month, if received by 6pm the previous day.

Cancellation Illness Exemption

Each rider is entitled to up to two (2) self-declared cancellation illness exemptions per calendar year. No doctor’s note is required.

To qualify, each notice of cancellation must be received by 10:00 AM on the day of the scheduled lesson via email to managers@riversideequestrian.ca.

An illness exemption may cover multiple consecutive lessons related to the same illness and remains valid until the rider has recovered and is able to return to lessons. Each illness counts as one exemption, regardless of duration.

Once the two annual illness exemptions have been used, sickness-related cancellations are no longer accepted, and the standard cancellation policy applies.

Sickness exemptions do not carry over between calendar years. 

Late Arrival

If a lesson cannot proceed due to late arrival, the standard cancellation policy applies.

Please arrive 30 minutes before your lesson. Unexpected delays, such as traffic can impact arrival time. Lessons cannot be delayed due to scheduling constraints for instructors and horses.